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Go to the shopFrequently asked questions
Welcome to the Musa Official LLC Help Hub! 🌟 Whether you’re curious about delivery times, returns, or how to snag the best deals, we’ve got you covered. Below, you’ll find answers to our most common questions, all designed to make your shopping experience seamless and stress-free. Can’t find what you’re looking for? Our friendly team is just a click, call, or chat away!
Q1: How do I place an order?
You can shop online via our website or mobile app! Browse products, add them to your cart, and proceed to checkout. Need help? Call us at [phone number] or use our 24/7 live chat.
Q3: What areas do you deliver to?
We currently serve in USA. Check our Delivery Areas page for zip codes.
Q5: Do you sell organic or gluten-free products?
Yes! Use the “Dietary Needs” filter on our website to shop organic, gluten-free, vegan, or keto-friendly items.
Q7: What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Google Pay, and PayPal. Cash is also accepted for curbside pickup.
Q9: Do you price match?
Yes! If you find a lower price at a local competitor, email us the details at [email] before ordering.
Q11: How long do refunds take?
Refunds are processed within 3–5 business days and credited to your original payment method.
Q2: What delivery options do you offer?
Standard Delivery: Free on orders over $35 (arrives in 2–3 business days).
Express Delivery: $5.99 for orders under $35 (delivered within 2 hours).
Curbside Pickup: Free, fast, and contactless – simply select “Pickup” at checkout.
Q4: How do I ensure my groceries arrive fresh?
We use insulated packaging with ice packs for perishables. If items arrive damaged or spoiled, contact us within 24 hours for a refund/replacement.
Q6: Can I request a product you don’t stock?
Absolutely! Email us at [email] with your request. We’ll notify you if/when it’s added.
Q8: How do I apply a discount code?
Enter the code at checkout under “Promo Code.” Sign up for our newsletter to receive exclusive offers!
Q10: What’s your return policy?
Non-perishables: Return unopened items within 30 days for a full refund.
Perishables/Damaged Items: Contact us within 24 hours with photos for a replacement or refund.
Q12: How do I reset my password?
Click “Forgot Password” on the login page. A reset link will be sent to your email.
